Returns & Refunds

You have 30 days after receiving your item to request a change-of-mind return on eligible items. Faulty, damaged or incorrectly supplied items are handled separately below, and your rights under the Australian Consumer Law always apply.

Change-of-mind returns

Our 30-day change-of-mind return conditions and exclusions apply only when you no longer want an otherwise satisfactory product. For an eligible change-of-mind return, you pay return shipping and the original delivery charge is non-refundable.

These conditions do not restrict your rights if an item is faulty, unsafe, incorrectly supplied or otherwise fails to meet the consumer guarantees. Sale and clearance products retain those rights.

Eligibility

To be eligible for a change-of-mind return, you must request the return within 30 days of receiving the item. The item must be unused and in the same condition you received it, with any tags and in its original packaging. You will also need your order number or other proof of purchase.

Items excluded from change-of-mind returns

• Sale and clearance items
• Custom or made-to-order products
• Personal care goods, for hygiene reasons
• Wearable gear once used, including weight vests, lifting gloves, hand wraps, boxing gloves, straps and protective equipment, for hygiene reasons
• Hazardous materials, flammable liquids or gases
• Gift cards

These exclusions apply to change-of-mind returns only. If any of these items is faulty, unsafe, incorrectly supplied or otherwise fails to meet the consumer guarantees, your Australian Consumer Law rights apply in full. Get in touch if you have a question about a specific item.

How to request a change-of-mind return

Email support@roofitness.com.au or call (02) 8005 2872 within 30 days of receiving your item, and include your order number. If the return is accepted we will send instructions on how and where to send it. Items sent back without first requesting a return cannot be accepted.

Change-of-mind returns are sent to JOINFIT PRO PTY LTD, A7, 366 Edgar Street, Condell Park NSW 2200, Australia, with shipping prepaid. We cannot accept COD or unpaid deliveries for change-of-mind returns.

Faulty, damaged or incorrect items

If your item arrives damaged, develops a fault or is different from what you ordered, contact support@roofitness.com.au or (02) 8005 2872. Include your order number or other proof of purchase, a description of the problem and, where practical, photographs.

We will assess the issue and explain the next steps. Please contact us before arranging return freight so we can confirm suitable return or collection arrangements.

For items that can reasonably be posted or easily returned, you may initially need to pay the return postage. If we confirm a fault covered by the Australian Consumer Law, we will reimburse reasonable return costs. Keep your postage or freight receipts and send them to support@roofitness.com.au.

For faulty equipment that is large, heavy or difficult to remove, we will arrange collection or cover reasonable return transport costs as required by the Australian Consumer Law.

Original packaging is not required when returning a faulty product.

Warranty and consumer guarantees

RooFitness provides a 6-month warranty on the products we sell. Any warranty we offer is additional to your rights under the Australian Consumer Law. Those rights may continue after the stated warranty period ends.

Our warranty does not cover damage caused by misuse or neglect, including loading equipment beyond its rated limit or not following the usage guidelines in the product manual.

For warranty enquiries, contact RooFitness using the details above. We will explain the assessment process and any return arrangements. Nothing in our return or warranty conditions limits rights or remedies that cannot legally be excluded.

Refunds

Once we receive and inspect your return, or confirm a fault, we will let you know if it is approved. If it is, you will be refunded to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, email support@roofitness.com.au.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact and business details

RooFitness is operated by JOINFIT PRO PTY LTD (ABN 34 680 385 371). Purchases made through roofitness.com.au are supplied by JOINFIT PRO PTY LTD.

• Warehouse and returns address: A7, 366 Edgar Street, Condell Park NSW 2200, Australia
• Email: support@roofitness.com.au
• Phone: (02) 8005 2872
• Customer service hours: Monday to Friday, 9:30am to 5:30pm Sydney time, excluding public holidays.