Returns & Refunds

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

Eligibility

To be eligible, your item must be in the same condition you received it: unused, with any tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to start a return

Email us at support@roofitness.com.au to start a return. If it is accepted we will send instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Returns are sent to JOINFIT PRO PTY LTD — A7, 366 Edgar Street, Condell Park NSW 2200. Please return products with shipping prepaid; we cannot accept COD or unpaid deliveries.

Return shipping

For a change of mind, you cover the cost of return shipping and the original shipping is non-refundable. For faulty or incorrect items, see below.

Damaged or faulty items

Please inspect your order on arrival and contact us straight away if the item is defective, damaged, or you received the wrong item, so we can evaluate the issue and make it right. This is in addition to your rights under the Australian Consumer Law.

Non-returnable items

Some items cannot be returned, including:

• Custom or made-to-order products
• Personal care goods (for hygiene reasons)
• Hazardous materials, flammable liquids or gases
• Sale items and gift cards

Get in touch if you have a question about a specific item.

Refunds

Once we receive and inspect your return we will let you know if it is approved. If it is, you will be refunded to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, email us at support@roofitness.com.au.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.